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FAQ
Booking, how it works, safety, payment: answers to the questions we get most often.
It is strongly recommended. Booking online secures your slot and avoids waiting on site, especially late in the day.
As soon as the booking is validated you receive a reference such as LRDL-XXXXXX with the activity, date, time and number of participants. Keep it — it will be asked for on arrival.
Yes. Contact us with your booking reference: our team will move the slot or cancel the tour according to the applicable conditions.
It depends on the activity and the age. Tell us the number and age of children when booking so we can adapt supervision and equipment.
Sunscreen, water, sunglasses and clothes you don't mind getting dirty. Salt and sand are part of the experience.
If conditions do not allow a safe departure, we offer another slot or a cancellation at no cost.
No. A hands-on introduction is given before departure and the guide adapts the pace to the group.
Yes, several of our packages are built around two people per quad. Mention it when booking so we prepare the right number of vehicles.
30 minutes is enough for a first look at the dunes. From one hour you reach the most open viewpoints over the lake and the ocean.
The trip takes place on board, supervised by a boatman, and a life jacket is provided. Tell us at booking about any apprehension.
The very high salinity lets you float effortlessly, but swimming depends on the conditions of the day. Our team will tell you on site what is possible.
Both are available. Camels are more impressive to mount but stay very calm; horses allow a slightly livelier pace. Tell us your preference when booking.
Yes, with adapted supervision. Give us their age at booking so we can prepare the ride.
The long tour goes further into the dunes and adds extra viewpoints. Our team confirms the itinerary and exact duration when you book.