Chargement en cours
Terms
How a booking is recorded, confirmed and paid for, and what we do with your information.
Document still being written
A booking can be made online on this website, by phone or on WhatsApp. In every case it covers one activity, one date, one departure slot, one duration option and a number of participants.
Every recorded booking is given a reference in the form LRDL-A7K3P9. You will be asked for it on arrival, so please keep it.
The amount due is calculated by our system from the duration option you chose, which carries both the duration and the price. The amount shown at the confirmation step is the amount you will be asked for on site.
Places in a slot are limited. A booking is only recorded if places are still available at the moment you confirm it; otherwise the slot is declined and no information is kept.
A confirmation is sent to the email address you provide, stating the activity, date, time, number of participants and amount. A booking taken by phone may be recorded without an email address, in which case the reference is given to you verbally.
A booking taken by phone or on WhatsApp is subject to the same conditions as one made online.
This section has not been written yet.
This section has not been written yet.
This section has not been written yet.
This section has not been written yet.
This section has not been written yet.
Payment on site, at the welcome point and before departure, is always available.
Online payment by Wave or Orange Money is offered when available. The payment methods open for your outing are those the booking form lets you select at the time of your request; a method shown as coming soon cannot be chosen.
Wave and Orange Money payments are handled by our provider Unitech Pay. No banking data passes through this website or is stored on it: you pay inside your operator's app, or by scanning a code shown on screen. This website will never ask you for a card number.
Paying by Wave requires a Senegalese mobile phone number.
The amount is calculated by our servers from the option you selected, and is shown to you before any payment.
A booking paid online is only confirmed once our provider has received the payment. Until then, the slot is held provisionally. If no payment is received within the time shown, the booking is cancelled and the slot is released to other customers.
Amounts are shown in CFA francs (XOF), in whole units.
What you have just read describes the service as it works today; some details still have to be added to this section.
A booking asks for your first and last name, your email address, your phone number, your country of residence, and, if you choose to add one, a free-text note. This information is used to manage your booking, send your confirmation and invite you to share your experience after the outing.
Three hours after your outing ends, an invitation to leave a review is sent to you. A single reminder follows three days later. After that, no further message is sent. Leaving a review stops these messages immediately.
A review is only published on this site after our team has checked it, and only if you allowed it to be published. The link to leave a public review is offered to every customer, whatever their rating.
Your information can be consulted by our team from our management tool. It may be exported to a spreadsheet for our operating needs; every export is recorded in our internal log.
This website neither sells nor rents your information to anyone.
What you have just read describes the service as it works today; some details still have to be added to this section.
This section has not been written yet.
This document does not have a settled version yet: only the sections written above describe the service as it works today.